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We Welcome Your Feedback

Whether it is a comment, a compliment, or a complaint it is important to us and can help us to provide a better service for you and for others.

How can I provide feedback?

 

What happens to my comment/suggestion?

We will:

  • Make sure the right person investigates your comment/suggestions
  • Notify you of any action or decision if you would like feedback

What happens to my compliment?

We will:

  • Let the person or program you have complimented know about it
  • Share the compliment with the team to encourage best practice in our service delivery

What happens to my complaint?

We will:

  • Acknowledge your complaint within 3 working days
  • Aim to resolve your complaint within 20 working days
  • Ensure we keep you informed of the progress of your complaint, as necessary
  • Where possible work to find an agreeable solution