We Welcome Your Feedback
Whether it is a comment, a compliment, or a complaint it is important to us and can help us to provide a better service for you and for others.
How can I provide feedback?
What happens to my comment/suggestion?
We will:
- Make sure the right person investigates your comment/suggestions
- Notify you of any action or decision if you would like feedback
What happens to my compliment?
We will:
- Let the person or program you have complimented know about it
- Share the compliment with the team to encourage best practice in our service delivery
What happens to my complaint?
We will:
- Acknowledge your complaint within 3 working days
- Aim to resolve your complaint within 20 working days
- Ensure we keep you informed of the progress of your complaint, as necessary
- Where possible work to find an agreeable solution