Subject - Hospitality
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Recently published ebooks relating to different aspects of the tourism industry |
Recently published ebooks and journal article about marketing in the tourism industry |
Recently published ebooks, generally related to sustainability in the tourism industry |
This is just a selection of the thousands of eBooks available.
Strategic Management for the Hospitality and Tourism Industry by
This vital volume clearly explains cutting-edge theories and views on strategic management in applied management fundamentals in the hospitality and tourism industry. The author discusses the latest in strategic thinking and provides information on implementing models within specific contexts, such as culture and profit and nonprofit organizations. He also looks at the political, economic, social, and technological changes that significantly affect tourism and hospitality. The volume is distinguished by its thoughtful analysis and review of related hospitality case studies and the management approaches employed and sheds light on ever-the emerging management and operation issues in the tourism and hospitality sector. The book employs an abundance of case studies that illustrate the concepts and models discussed, with examples from such heavyweights in the industry as Disney and Euro Disney, Aer Lingus, British Airways, Four Seasons, Holiday Inn, Marriot, Sofitel, Starwood Hotels, and more. Key features of the book include: Cutting-edge approach: Applies advanced and recent strategic management views to the tourism and hospitality field. Critical treatment: Provides critical discussions about whether and how strategic models/theories can be applied in the hospitality and tourism field. Sensitive to specific contexts: As the tourism and hospitality industry has become one of the largest industries worldwide, discusses how strategic management concepts can be applied in different cultures and profit and nonprofit tourism organizations. Extensive case studies: Provides supporting case studies related to the strategy content, context, and process from international industries such as Aer Lingus, Accor, Marriott and Ryanair. Organization of the book: Each of the chapters within the case study sections employs a thorough pedagogic structure consisting of a concise introduction, examples and case analysis, discussion points, exercises, and further reading. This book is designed to provoke thought and debate about strategic management and myriad other issues. It will be valuable for students, academics, universities offering hospitality and tourism, and hospitality and tourism professionals.
Publication Date: 2021
Handbook on tourism and social mediaPublication Date: 2022
Tourism, Safety and COVID-19 : Security, Digitization and Tourist Behaviour by Publication Date: 2021
Sustainability in Tourism: Understanding Sustainable Solutions for the Tourism Industry by
This book focuses on sustainable development in the tourism industry by providing an understanding of sustainability solutions implementation in the tourism industry. It introduces sustainable development concepts and principles, then provides an explanation of how these can be applied for a sustainable tourism industry. The book provides fundamental knowledge with an intermediate level of implications to understand its practices in tourism sectors. It also provides discussion on potentials and constraints for further development in dynamic and rapid change in world tourism development, especially when it comes to an aging society, digital disruption, and the uncertainty of pandemic conditions and future changes.
Publication Date: 2022
Information and Communication Technologies in Tourism 2020 by
Gathering the outcomes of the 27th annual international eTourism conference ENTER2020, this book presents new research, innovative systems and industry case studies on the application of Information and Communication Technologies (ICT) in travel and tourism. It shares the latest findings discussed at the conference and highlights various topics within the field, including social media, destination marketing, recommender systems and decision-making, virtual and augmented reality, technology in tourism, and research on hotels and activities. Readers will find a wealth of state-of-the-art insights and ideas on how information and communication technologies can be applied in travel and tourism.
Publication Date: 2019
Case Based Research in Tourism, Travel, Hospitality and Events by
This book consolidates international, contemporary and topical case study based research in tourism, travel, hospitality and events. Case studies can make learning more attractive and interesting as well as enable students to understand the theory better and develop their analytical and problem-solving skills. Using industry as an open living lab, case study based research infuses scholars into real-world industry challenges and inspires them to theorise and advance our knowledge frontiers. The book includes international case studies that can help tourism scholars build and advance (new) theories and enrich their educational practices. Case studies are accompanied with a teaching note guiding scholars to integrate case studies into instruction. Dr Kirsten Holmes, Chair, Council for Australasian Tourism and Hospitality Education (CAUTHE) There is a vital need for contemporary and well-structured case studies for use in tourism teaching. By including case studies from Australasia and key destination regions in Asia, Europe, and the Caribbean, the book is helpful for tertiary teachers globally. Professor Xander Lub, President, EuroCHRIE The book inspires educators and students. The cases provide context to students' learning and demonstrate the richness and variation of the industry. The book also clearly demonstrates how research can inform our teaching. Professor Brian King, Chair, THE-ICE Assessment Panel The book includes cases under five themes: experiences, operations, technologies, strategy and marketing, and destinations. The book provides subject lecturers with a structure to guide students of applying theory into practice. Dr Paul Whitelaw, Academic Director, Southern Cross University This book marks a significant contribution to hospitality, tourism and events pedagogy at undergraduate and postgraduate level. At a time when the industry is demanding that our graduates have a strong grasp of "real world issues", the case study approach provides an accessible, meaningful and relatable means by which students can engage in real world issues.
Publication Date: 2022
Handbook of Tourism Impacts: Social and Environmental perspectives by
A broad assessment of tourism impacts research. With critical perspectives on social and environmental impacts of the sector it addresses the often-clashing value systems in tourism that underpin both scholarly and policy agendas. Chapters offer reflections on critical issues, including climate change, environmental degradation and COVID-19, analysing their effects on tourism impacts. Top scholars in the field flesh out unique perspectives on tourism, highlighting its impact on communities, workers and Indigenous peoples, as well as the ongoing global and local sustainability issues associated with the prevailing growth-oriented rationale of the industry. Providing a state-of-the-art, integrative approach to the field, the Handbook lays out a social impact assessment approach and draws attention to the relationships between tourism, human rights, development and the environment. Offering innovative insights on the future of the industry, the Handbook of Tourism Impacts is crucial reading for students and scholars of tourism, human geography and planning, as well as other social scientists working on tourism impacts. It also provides useful insights for practitioners and policymakers looking to address and limit the negative impacts of tourism.
Publication Date: 2022
Ethical and Responsible Tourism by
Ethical and Responsible Tourism explains the methods and practices used to manage the environmental impact of tourism on local communities and destinations. The three core themes of the book - destination management, environmental and social aspects of ethical sustainable development and business impacts - are discussed across both topic and case study chapters, alongside explanatory editorial analysis with all chapters clearly signposted and interlinked. The case studies address specific and practical examples from a global range of examples including sites in Australia, Central America, Europe Union countries, Japan, North America and South America. Used as a core textbook, the linking of theory, in the topic chapters, and practice gained through case studies, alongside further reading and editorial commentary, Ethical and Responsible Tourism provides a detailed and comprehensive learning experience. Specific case studies can be used as standalone examples as part of a case teaching approach, and the editorial and discussion elements are designed to be suitable for those simply seeking a concise overview, such as tourism professionals or potential investors in sustainable tourism projects. This book will be essential reading for students, researchers and practitioners of tourism, environmental and sustainability studies.
Publication Date: 2019
An Introduction to Sustainable Tourism by
An Introduction to Sustainable Tourism provides a comprehensive, pragmatic, and realistic look at integrating sustainability into tourism. It adopts a systems-perspective, looking at the whole tourism supply chain to provide an integrated viewpoint of sustainability in the tourism industry and asks:* How does policy encourage or discourage sustainability? * How do intermediaries influence the sale of sustainable tourism? * What are the operator's concerns, how do tourists themselves respond to it? * What are the values of sustainability in tourism and what are the impacts 'trade-offs' to the tourist experience? Using first-hand research projects and packed with international case studies, it combines theoretical and applied knowledge with a scaffolded learning approach and takes a comprehensive look at practical management tools, certifications and innovation as part of the process of operationalising and implementing sustainable tourism.Complete with online resources and accompanied by video materials An Introduction to Sustainable Tourism is an essential text for tourism students across all levels, undergraduate and postgraduate studies.
ISBN: 9781911396758Publication Date: 2019
Customer Service for Hospitality and Tourism by
A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the 'whys' and 'hows'of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition of this book - like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition also pays special attention to the COVID-19 pandemic and how it has altered customer service in the tourism and hospitality sector - a sector that was impacted more than any other due to the crisis.In addition to fresh, up-to-date material, the third edition contains 10 new cases from around the world that focus on how individuals or organizations in the hospitality sector have adapted - and even thrived - during the COVID-19 pandemic.
Publication Date: 2022
Contemporary Tourism by
The study of tourism and indeed the tourism industry is changing constantly. Now in its fourth edition, Contemporary Tourism: an international approach presents a new and refreshing approach to the study of tourism, considering issues such as overtourism, advances in AI and its impacts, waste management and environmental crisis, the sharing economy and Airbnb, the tourist experience and product development. In particular, it highlights the ongoing threats and opportunities faced by the tourism industry today, and discusses the related management strategies, illustrating the potential implications for the patterns and flow of tourism in the future. Divided into five sections, each chapter has a thorough learning structure including chapter objectives, examples, discussion points, self-review questions, checklists and case studies. URL links in the form of QR codes are heavily present throughout the text so that users of both hard and electronic formats can have direct links to up to date, authoritative and annotated sources of information. Cases are both thematic and destination-based and always international. They are used to emphasise the relationship between general principles and the practice of tourism looking at areas such as business and special interest tourism and the role of technology. The five sections cover: Contemporary Tourism Systems; The Contemporary Tourist; The Contemporary Tourist Destination; The Contemporary Tourism Industry; and Tourism Futures. New to this edition:* New material on latest issues such as the international response to overtourism; waste management and environmental change; and the impact of AI/robotics on tourism human resources; * Brand new and updated case studies and readings throughout;* Substantial support for both students and teachers, both within the text itself and via web-based student and instructor resources.ABOUT THE AUTHORS Chris Cooper is Professor in the School of Events, Tourism and Hospitality at Leeds Beckett University in the UK. Professor C Michael Hall is Professor of Marketing at the University of Canterbury in New Zealand; Docent, University of Oulu, Finland and Visiting Professor at Linnaeus University, Kalmar, Sweden.
Publication Date: 2018
Theories of Practice in Tourism by
Tourism research that is inspired by theories of practice is currently gaining in prominence. This book provides a much-needed introduction to the potential applications of theories of practice in tourism studies. It brings together a variety of approaches exploring how theories of practice bridge themes and fields which are usually addressed separately within tourism research: consumption and production; travel and the everyday; governance and policy; technology and the social. The book critically engages with practices as a fruitful approach to tourism research as well as how the particularities of tourism might inform our understanding of practice theories. This book contributes to conceptual and methodological debates providing insights from authors who have engaged with practice theory as an entry point to researching tourism. It offers a solid starting point for researchers and students alike who wish to learn about, and try, this approach, as well as explore its possibilities and limitations in the field of tourism.¿
Publication Date: 2018
Sustainable Destination Branding and Marketing by
This book provides a comprehensive set of tools and techniques for branding and marketing for sustainable tourism development. It blends tourism and marketing strategies with practical, innovative information technology solutions and a psychological perspective, providing illustrative case studies and examples to aid understanding.
Publication Date: 2020
Overtourism by
This book examines the evolution of the phenomenon and explores the genesis of overtourism and the system dynamics underlining it.
Publication Date: 2019
Tourism Policy and Planning: Yesterday, Today and Tomorrow by
The wellspring to the future global growth in tourism is a commitment toward good policy and strategic planning. This book offers an introduction to the tourism policy process and how policies link to the strategic tourism planning function as well as influence planning at the local, national, and international level. This third edition has been fully revised and updated to reflect the many important developments in the travel and tourism industry and subsequent new policies and present planning process issues.
Publication Date: 2018
Ecotourism and Sustainable Tourism by
According to the Economic Commission for Africa (2011), ecotourism is a panacea for promoting environmental conservation, socio-economic development and improving the living conditions of local people as well as sustaining their culture and traditions.
Publication Date: 2017
Tourism Management in Warm-Water Island Destinations by
This book provides a platform for emerging systemic perspectives of the various aspects of island tourism, with the view that strategies for the management and development of tourism in island environments can be improved and will be of interest to those studying and researching within destination management.
Publication Date: 2018
Creating Experience Value in Tourism by
Research delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives and interpretations of how tourists, as customers, create value alone and with others. It provides a practical translation as to how they can work within industry.
Publication Date: 2018
Tourism Innovation:Technology, Sustainability and Creativity by
Tourism can take many different forms and types but increasingly it is viewed as one of the most innovative industries. This book showcases the innovations in tourism through a creativity, sustainability and technology perspective. It addresses the growing use and importance of tourism innovation in society. Readers will gain a global perspective on how the tourism industry is changing and taking advantage of emerging technologies, which will help them to foresee potential changes in the industry and plan for the future.
Publication Date: 2019
Handbook of LGBT Tourism and Hospitality by
The Handbook of LGBT Tourism and Hospitality is an easy-to-read, practical, and relevant guidebook with a simple goal: to help marketing professionals, business owners, and allied professionals compete in the increasingly competitive global LGBT travel and hospitality industry.
Publication Date: 2017
Regulatory bodies and standards
- Anti-Discrimination Board of NSW
- Australasian Legal Information Institute
- Australian Building Codes Board
- Australian Bureau of Statistics
- Australian Competition and Consumer Commission
- Australian Hospitality Directory
- business.gov.au
- Doing Business
- Fair Work Australia
- Federal Register of Legislation
- Food Standards Australia New Zealand
- Liquor and Gaming NSW
- Pineapple Search - hospitality industry search engine
Hospitality and Business
- Australian Hospitality Directory
- Business Events Council of Australia
- Doing Business
- Global Sustainable Tourism Council
- Hospitality Net
- International Congress and Convention Association
Tourism
- Australian Federation of Travel Agents
- Australian Trade Commission
- Australian Travel & Tourism Network
- Eco Tourism Australia
- Global Sustainable Tourism Council
- Leisure Management Digital Magazine
- Lonely Planet Travel Guides and Travel Information
- Restaurant and Catering Australia
- Tourism and Transport Forum
- World Travel & Tourism Council
- World Tourism Organization e-library(UNWTO)
Hospitality Databases
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