Subject - Hospitality

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This guide will help you to find and use all the available useful sources to help you get just what you need fast!

Begin with Library Catalogue

When you get your first assignment, look for information on your topic in the Library Catalogue – the Library’s search engine. Remember to log in first, so you can search all collections, place holds, add titles to an eShelf and renew your loans.

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Research

Depending on your assignment you may also need to use one of our specialised databases. Databases are extremely useful tools for researching specific information, recent information and scholarly articles.

Featured resources

LinkedIn Learning is an online course website offering video courses taught by industry experts. An excellent resource to learn communication, presentation, writing and business skills.

This is just a selection of the thousands of ebooks available

A Practical Guide to Soft Skills by Richard Almonte Soft skills -- including communication, customer service, teamwork, problem solving, and personal management -- represent a major component of any worker's professional identity. This book analyzes major soft skills, including both inward-facing soft skills (how workers manage themselves to effectively perform their work) and outward-facing skills (how workers effectively interact with others and in groups).
Publication Date: 2021
Improve Your Communication Skills by Alan Barker Better communication skills will have a direct impact on your career development. Improve Your Communication Skills is your practical guide to effective communication in business. This fully updated 6th edition now features a handy self-assessment tool to help you profile your own preferred communication style, even more practical exercises, useful checklists and top tips, as well as content on influencing others and managing difficult conversations. This book provides vital guidance on improving your conversations, building rapport, giving effective presentations, writing excellent reports and networking successfully. With the help of Improve Your Communication Skills, you will be able to get your message across - every time. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
Publication Date: 2022
Impactful Communication: Communicate to Conquer by Deepa Sethi
Publication Date: 2022
Understanding Cross-Cultural Management by Marie-Joëlle Browaeys; Roger Price The 4th edition of Understanding Cross-Cultural Management has been adapted in Understanding Cross-Cultural Management offers a selective but broad view of classic and contemporary thinking on cultural management and encourages you to apply theories and ideas to practice - and to relate them to your own experience - through various examples and cases from the business world as well as through a range of practical activities.
Publication Date: 2019
Communication essentials : the tools you need to master every type of professional interaction by Trey Guinn
Publication Date: 2023
Reflective Goal Setting : An Applied Approach to Personal and Leadership Development by Cheryl Travers
Publication Date: 2022
Business Writing for Technical People by Carrie Marshall Technically-minded people can struggle with business writing and many businesses get it wrong, losing their readers in avalanches of acronyms and jungles of technical jargon. It doesn't have to be that way. In this book you'll discover how to give your communication skills an upgrade, exploring the tips and tricks that will enable you to write effectively and persuasively for any audience. You'll discover how to write for maximum impact and how to make your enthusiasm even more infectious.
Publication Date: 2018
The Business Student's Handbook : Skills for Study and Employability by Sheila Cameron
Publication Date: 2021
The Study Skills Handbook by Stella Cottrell This is the ultimate guide to study skills, written by million copy bestselling author Stella Cottrell. Her tried and tested approach, based on over 20 years' experience of working with students, has helped over a million students to achieve their potential. When it comes to studying, there is no one-size-fits-all approach. This engaging and accessible guide shows students how to tailor their learning to their individual needs in order to boost their grades, build their confidence and increase their employability. Fully revised for the fifth edition, it contains everything students need to succeed.This is an invaluable resource for undergraduate students of all disciplines, and is also ideal for postgraduates, mature students and international students. It prepares students for what to expect before, during and after their studies at university.New to this Edition:- Additional material on writing skills, including proofreading, editing and writing for different assignments- New chapters on managing stress and student wellbeing at university, learning in diverse and international contexts and writing essays- More emphasis on reflective learning- Extended guidance on how to balance study with work- More use of visuals to summarise key learning pointsAccompanying online resources for this title can be found at bloomsburyonlineresources.com/the-study-skills-handbook-5e. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.
Publication Date: 2019
How to Win Friends and Influence People by Dale Carnegie How to Win Friends and Influence People' is one of the first best-selling self-help books ever published. Just after publishing, it quickly exploded into an overnight success, eventually selling more than 15 million copies worldwide, and pioneering an entire genre of self-help and personal success books. With an enduring grasp of human nature, it teaches his readers how to handle people without letting them feel manipulated, how to make people feel important without inspiring resentment, how win people over to your point of view without causing offence, and how to make a friend out of just about anyone. Millions of people around the world have improved their lives based on the teachings of Dale Carnegie. This classic book will turn your relationships around and improve your interactions with everyone in your life. ABOUT THE AUTHOR: Dale Carnegie (1888-1955) was an American writer and lecturer and the developer of famous courses in self-improvement, salesmanship, corporate training, public speaking and interpersonal skills. He was born in an impoverished family in Maryville, Missouri. Carnegie harboured a strong love and passion for public speaking from a very early age and was very proactive in debate in high school. During the early 1930's, he was renowned and very famous for his books and a radio program. 'When How to Win Friends and Influence People' was published in 1930, it became an instant success and subsequently became one of the biggest bestsellers of all time. Carnegie loved teaching others to climb the pillars of success. His valuable and tested advice was used in many domains and has been the inspiration of many famous people's success. One of the core ideas in his books is that it is possible to change other people's behavior by changing one's reaction to them.
Publication Date: 2018
Communications Toolkit by Jane Grellier, Veronica Goerke, and Katie Fielding
Publication Date: 2021
Mastering Communication at Work by Dr. Ethan F. Becker & Jon Wortmann Master communicators, in the virtual and real world, are the key to their organization's success. The second edition of this renowned guide offers the powerful techniques for communicating in ways that empower teams and develop stronger relationships.
Publication Date: 2021
The Business Communication Handbook by Judith Dwyer and Nicole Hopwood
Publication Date: 2019
Intercultural Business Negotiations by Jean-Claude Usunier Negotiations occupy a prominent place in the world of business, especially when it comes to international deals. In an increasingly global business environment, understanding and managing cultural differences is key to successful negotiations. This book highlights two basic components of negotiations: the Deal and the Relationship. Countries and cultures place different value and priority on these components both in the negotiation process and in the outcome. Intercultural Business Negotiations provides a guiding framework that is both refined and contextualized and provides managers with the key skills necessary to navigate difficult negotiations where partners may differ in terms of culture, communication style, time orientation, as well as personal and professional backgrounds. The book systematically examines both dispositional and situational aspects of negotiations in interaction with cultural factors.　 Intercultural Business Negotiations is an accessible resource for managers, leaders, and those interested in or studying business negotiations globally. It is accompanied by an author run companion website containing negotiation simulations, instructions for players, and teaching notes for instructors.
Publication Date: 2018
Handbook of Research on Strategic Communication, Leadership, and Conflict Management in Modern Organizations by Anthony Normore (Editor); Mitch Javidi (Editor); Larry Long (Editor) As communication and leadership skills are both essential for personal and organizational success, new approaches and management styles are continuously being sought. Emerging technologies, automation opportunities, and a diverse workforce are just a few of the challenges business professionals must be prepared for in today's workplace environment. The Handbook of Research on Strategic Communication, Leadership, and Conflict Management in Modern Organizations provides emerging research exploring the theoretical and practical aspects of managing and solving conflicts, and introduces updated approaches for refining communication and leadership skills. Featuring coverage on a broad range of topics such as emotional intelligence, organizational crises, and virtual team management, this book is ideally designed for professionals, leaders, managers, and human resource specialists seeking current research on developing the skills and consciousness needed to effectively communicate, negotiate, and collaborate in diverse organizations.
Publication Date: 2019
Turning People into Teams by David Sherwin; Mary Sherwin Collaborative strategies work for teams when they're designed by teams where each person is heard, valued, and held accountable. This book is a practical guide for project team leaders and individual contributors who want their teams to play by a better set of rules. Where do teams go wrong? Having the right people with the right skills doesn't mean they'll know how to work together as a team. David and Mary Sherwin maintain it's all in the design. Through a blend of straightforward activities, conversational stories, and dialogues that help model different forms of team interaction, this book will help teams- * Create workday rituals that aid them in making better decisions and following through on their work responsibilities * Identify patterns of behavior that are getting in the way of team performance, and design and test potential ways to them * Reinforce habits that help team members bring the human element into their interactions and foster open communication Readers of this book will be more prepared to set up and survive challenging projects alongside their coworkers with a shared sense of ownership, and an eye towards retaining the integrity of their teams in the long term. Using a process that has worked at some of the world's cutting edge companies, the authors detail the steps to take control of team design and plan for success. The key is to give every team member a voice in designing the team's rules, and in keeping it aligned with the design over the life of the team.
Publication Date: 2018